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Terms and Conditions

Order Minimums

All custom imprinted orders require minimum quantities. These minimum quantities will be based off the manufacturer’s minimum quantities, and will vary per item. In some cases smaller quantities can be produced for an additional charge. Please consult your account representative for further information.


In all cases potential overruns will be disclosed to client before order production.

Artwork Fees

$50 per hour for all creative services. Minimum charge of $25 will apply to file-ready artwork for production department.

Payment Terms

nvoices due as stated: COD, net 10, net 15, net 30. Accounts over 30 days past will be charged an accounting fee of 10% per month on unpaid balance. We accept Visa , MasterCard, American Express, Discover, cash and check as forms of payment.

Returns, Claims, Cancellations

All claims must be submitted in writing within 10 days of receipt of goods. No merchandise will be accepted without prior authorization and a return number issued by Powertex Group. To cancel an order before production requires a $25.00 cancellation fee. To cancel during production, order will be billed for cost of labor and materials in addition to standard cancellation fee. All cancellations must be authorized by Powertex Group. We fully guarantee our merchandise to be free of manufacturing defects, and will accept defective items for a full refund or exchange. View our official quality guarantee here. In all cases, refunds will be made in the form of the original payment.

Drop Shipments

For drop shipments or split shipments add $5.00 per each additional address.

Trademarks & Copyrights

It is assumed that artwork submitted for printing is being used in full compliance with all applicable laws regarding its usage. Customer agrees to assume any liability resulting from claims against us for service marks, infringement of trademarks, copyrights, patents and personal rights. Powertex and its affiliate partners retain copyrights to all artwork as subject to all pre-exsiting contracts and agreements. Additionally, all designs displayed in website are copyright © 2013 Powertex Group, Inc. and its associated partners. Duplication, modification or imitation is strictly prohibited.

Product Disclaimer

Due to manufacturing improvements and product advancements, the Powertex Group may make changes to product selection and/or applicable pricing. In all cases, potential price changes and product selection changes will be disclosed to client before order production.